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Protecting Business Online


April 13, 2007
A message from Atwatch:

This will provide a detailed explanation of the issue you may have experienced just before 1:30 AM Eastern time on April 13, 2007. Our network engineering team isolated the problem to slowness in network latency that caused some of our customers URLs not to be monitored during this time. Because of the nature of the problem, it took time to isolate and work around the issue. The total duration of the incident was several hours, although service to most affected customers was restored within 30 minutes.

We are currently conducting a detailed analysis of the incident and taking additional steps to help us prevent such incidents in the future. We take these types of incidents very seriously and we are continually improving our network, processes, and procedures to deliver the most reliable service possible to our customers.
We sincerely appreciate your business. Please contact us if you have any questions.