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Protecting Business Online

Alert – a condition that indicates a Web site problem has occurred.

Alert Method – a physical way to notify our customers of Web site conditions.

Alert Escalation – an engine process that escalates alerts to different contacts if problems persist.

Browser Experience – the ability to simulate a browser visit from the outside to a web site.

Content – the files, graphics, scripts, and components that together give form to a web site.

CYA - If you don’t know what this is, you probably should.

eBusiness - business online or electronic business.

eCommerce – the process of enabling an organization to sell product via the Internet in a cost effective manner.

Engine – a software based system that powers a Web service on the Internet.

False alerts – alerts generated in error and sent to customers.

First Try Response – the first attempt to download a web page.

Flockometer – a silly name we invented for our statistics. (see Current Stats)

Host – a provider that offers web site external hosting for companies and organizations.

HTML – Hypertext Markup Language, the descriptive language of web pages.

Internet Service Provider (ISP) – a company that provides internet connectivity and site hosting services.

Link – a Web page method of referring users to other Web sites or Web pages.

National Service Provider (NSP) – a company that provides internet connectivity to ISP’s or large companies.

Outside vs. Inside – we watch sites from outside an organization or company and simulate "browser experience". We see what users see from the outside -- not from within the organization or company. A much more realistic view of "user experience."

Quality of Service (QoS) – an agreement between a buyer and a seller that defines the level of service that the buyer should receive from the seller.

"Real user mode" – a mode that simulates real Web site visits to a site via the Internet (outside), as opposed to a visit from within an organization (inside).

Secure – a way of handling online transactions that protects the buyers' privacy.

Site Host – a place that manages and houses a Web site.

Tour – a quick look at @watch benefits and features.

URL - Uniform Resource Locator, an alphabetic Web site address usually attached to a numeric IP address.

User experience – the perception and feeling a user has when he/she visits a Web site. (e.g. Is the site there? Is the site fast or slow? Does the navigation work? Is the content there? Do links to other places and sites really take me there or are they broken?)

Watch – the external monitoring, tracking, collection and sending of alert information for a specific Web site. Watches trigger alert conditions and customer requirements determine if alerts are sent via alert methods and/or reports.

Up/Down – a watch that monitors a web site's availability and uptime. A missing site will trigger an alert condition.

Performance – a watch that tracks and collects data about a Web site's response to user requests. A slow or unreliable response will trigger an alert condition.

Content – a watch that looks for missing images, files, and broken links. Missing content will trigger an alert condition.

Link – a watch that crawls through all the links on a site (upto 4 levels) checking to see if each link is working. A weekly report identifies broken links and the referring URL.

Hacker – a watch that looks for unauthorized content change (an indication of hacker activity). This type of event will trigger an alert condition.

Third Voice(TV) – a watch that tracks TV public posts on a specific URL. A weekly report identifies TV activity and new posts.

Webmaster/Webmistress – a person or team of people responsible for web site design, creation, and management.

Atwatch – a software engine specifically designed and developed by Atwatch.com to watch web sites 24 hours a day, 365 days a year from the outside and identify alert conditions. Alert conditions trigger alert methods (email, pager, or fax) and based on predetermined rules send alerts to Webmasters, Web Managers, and Web Sponsors to let them know where to look for problems on their sites.